May 2010

System Admin (un)Truths?:   I've just come across an old article by Evan Erwin entitled Top 10 System Administrator Truths. While I agree with a lot of what Evan has to say, I can tell that he's never worked in a mission critical environment by his truth # 10. This is called "The Holy Grail of Tech Support" and put bluntly, he's suggesting that you should ask your user to reboot to fix a multitude of issues. Well, try suggesting that you reboot <insert name of your local stock exchange>'s trading platform in the middle of a trading day and see how far you get. (228 words, 1 comments, 0 pings)

Production support woes:   I haven't posted here for a while. That's because the guy that was doing most of our production support decided to retire and the vast majority of production support tasks got dropped on me. I'm sure you don't want to hear about the joys of manually entering 400+ locations that will be undergoing stocktake in the next few weekends... (249 words, 0 comments, 0 pings)